PPL Offers Mobile Power Outage Reporting

PPL Electric Utilities customers in Emmaus Patch who endured a two-hour power outage on Tuesday morning -- thanks to a truck that drove into some power lines in the borough -- might find some irony in this news:

PPL announced Tuesday that it has a new way for its customers to report or check on a power outage.

The reporting system comes in the form of a new mobile website -- m.pplelectric.com -- that allows customers to use their smartphone or other mobile device to access and use key features of the utility's online Outage Center.

These features include:

• Reporting a power outage
• Checking the status of that outage
• Viewing outage information for the entire service area

"More and more customers are using smartphones and other mobile devices to access information or conduct business on the go," said Connie Walker, manager of Customer Communications and Education for PPL Electric Utilities. "This new initiative enhances the mobile channel to make it even easier for customers to reach us."

If customers go to www.pplelectric.com from their mobile device, they will automatically be redirected to the new, mobile-friendly site -- no downloaded apps required. They can also bookmark the mobile site web address: m.pplelectric.com. The site supports most current mobile devices.