Special to Emmaus Patch By Chrissy Cilento, Emmaus High School Senior
Fillman & Sons Floors and More
4030 Chestnut Street
www.fillmanandsons.com (coming soon)
Owners: Barry & Jonathan Fillman
Hours: Monday-Wednesday, Friday 9 a.m. to 5 p.m.; Thursday 9 a.m. to 7 p.m.; Saturday 9 a.m. to 2 p.m.
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What you sell?
We offer a complete line of flooring products including carpet, ceramic, hardwood, laminate, vinyl, and more. We provide the most competent and comprehensive installation experience available in the Lehigh Valley. We also do free estimates, hardwood refinishing services, countertop and window treatment sales and installations, custom showers and bathrooms, painting and paper hanging services, remodeling, trim work and handyman service. Essentially, we can complete that project that never seems to make it off of your Honey-Do list!
What inspired you to start your business?
We have a true passion for home remodeling. It's a joy to help people fall in love with their home all over again. A new floor, window treatments, and a change in paint color can completely reinvent a room. We pride ourselves in taking the stress out of the process and helping customers make their vision a reality!
How long have you been in business?
We just opened this store last summer, but have worked in the industry for over 50 years between the two of us. It's been a wonderful experience having our own store where we're able to live out our vision.
Where do you hope to see your business in the future?
We hope to grow our staff with like-minded folks who are committed to doing right by every customer. Our goal is grow slowly and steadily, ensuring that our commitment to our customers remains unaltered. Through this additional growth we hope to be able to give further support to the wonderful community we are blessed to be a part of.
What’s the best business advice you’ve ever received?
The best piece of business advice we've ever received is also a great way to live your life. Follow the Golden Rule and treat others as you would like to be treated. Be fair and honest to your customers and they will in turn be fair to you.
What business advice would you give to someone else?
We would give the same advice to someone else. Businesses are nothing more than a collection of people and their ideals. Make sure that the people you work with on your staff always treat people as they themselves would want to be treated in the same situation. If this rule is broken, every other company regulation or practice you have to ensure customer satisfaction will be lost.
Do you have a role model for what you do?
My grandfather (my dad Barry’s father-in-law) was a tremendous role model for us both. He taught us that in almost every situation in life there's a right and wrong answer. He implored us to always consider a situation carefully and do what’s right. And just as importantly, if and when we made a mistake, own up to it. These were simple lessons that he learned in his life and passed on to us, and that help us daily both personally and professionally. It is also a testament to the fact that a man’s greatest gift in life is to be able to pass on his spirit to the next generation.
What do you do when you aren't working?
When aren’t we working? We both like to take our old muscle cars or motorcycles out for a spin. We enjoy being out in nature taking a hike. And of course and most importantly, we enjoy simply spending time with our wives, families, and pets. Without them our lives would be pretty vacant!
Chrissy Cilento, a senior at Emmaus High School, plans to study journalism in college. She is a periodic contributor to Patch.